Services

The role of facilities management is to enhance a building, reduce its maintenance costs and protect its asset value. At Darwish Interserve, this is our core capability. Our local knowledge and expertise enable us to develop a customer focused approach that is flexible to your needs.At every stage of the property lifecycle we deliver services that are tailored to your needs. From managing your utilities to ensuring your facilities are clean, safe and secure, every minute, every hour and every day of the year. Our people are our most important asset. They drive customer service you receive on a daily basis. The major FM service categories are as follows:
  • Mechanical and electrical
  • Plumbing and utilities
  • Energy management
  • Asset management
  • Security and reception
  • Building maintenance
  • Office services
  • Equipment maintenance
  • Cleaning services
  • Grounds maintenance
  • Refurbishment and projects
We work in and around many types of facilities such as banks, financial institutions, hospitals, schools, offices, shopping centres, airports, prisons, industrial plants, bridges, waterworks, roads, etc. We offer consultancy and FM services across the asset life cycle: planning, building, supporting our clients’ operations and maintaining the buildings and environments in which they work. Our professional delivered services:
  • Align local facilities with international standards
  • Commit to sustainable building design and maintenance
  • Support the building environment’s needs 24/7
  • Provide a customer focused approach

Hard Services

We have a large team of experienced in-house supervisors, team leaders, and technicians who are extensively trained in maintenance, fault finding, repair and customer service. We self-deliver both the planned and reactive elements of the service with our service delivery partners only providing maintenance for specialised systems. Our technical services are divided into three main categories those being reactive maintenance, planned maintenance, and corrective maintenance. We act responsibly by working safely, with consideration for those affected by our operations, and approach opportunities and problems with an attitude that says, ‘I can do something about this’. Our Technical services list includes:

Soft Services

We ensure that soft services are managed and delivered using safe working practices, to the required service standard, at the right time. We tailor our services to ensure they meet your expectations and help you meet your business deliverables and deadlines. We provide a best fit facilities management solution, that provides best value and is continuously benchmarked to drive improvement and delivered to agreed service levels, ensuring our customers always receive the most appropriate and professionally delivered services. Our Soft services list includes:

Managed Services

Underpinning our operations, client satisfaction is a key priority and focus for our teams at all levels. We offer a range of managed services catering to the tailored needs of the client by providing FM consulting, QHSE services, waste and energy management, and stock and supplies management. Based on our expertise in a variety of commercial, high-end retail and mixed developments, we are capable of providing the required energy management and waste management expertise within the sustainability realm. With the help of our trusted sub-contractors, we also provide integrated FM solutions. Our Managed services list includes:

HELPDESK

WE ARE HERE FOR YOU 24/7

We operate a central helpdesk available 24-hour x 7 day a week by phone, email, fax etc. The helpdesk is the focal point where all our activities are integrated and coordinated, any problems reported and requests no matter how small are received and logged.